We’re Here to Help
Questions about your Mika Micky bassinet? Our team is ready to assist with setup, replacement parts, or product guidance.
Send Us a Message
Whether you need help with assembly, have questions about our bedside sleepers, or need replacement parts — we’re here to answer.
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM CST
Common Questions
How long does it take to receive a response?
We aim to respond to all inquiries within 24 hours on business days. If you contact us over the weekend, we’ll get back to you by the following business day.
What information should I include when asking about a product issue?
Please include your order number if available, a description of the issue, and any relevant photos. This helps us provide faster, more accurate support for assembly questions or replacement part requests.
Do you offer phone support?
At this time, we provide support primarily through email to ensure we can give each inquiry the detailed attention it deserves. Email allows us to send assembly diagrams, part-identification guides, and other visual resources that help resolve issues quickly.
Can I request replacement parts through this form?
Yes — if you need straps, screws, or other hardware for your Mika Micky bassinet, describe what you need in the message field. We’ll confirm availability and next steps in our response.
Where can I find assembly instructions?
Full assembly guidance is available on our site, but if you have a specific question about a step or need clarification on a component, reach out — we can walk you through it or send additional diagrams if needed.
Browse Our Collection
Explore our full range of bedside sleepers, bassinets, and accessories designed to support safe, restful sleep for your little one.
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